Are You Still Winging It as a New Hotel General Manager?

Remember your first day as a General Manager? You got the keys, a handshake, and a vague “good luck” and suddenly, everything was on your shoulders. We've all been there: overwhelmed, uncertain, and secretly hoping nobody notices we're just figuring things out as we go.

And let's talk about those reports, while trying to decode your RevPAR as if anyone actually knows what that means. Even if you were promoted about five years before you were ready. And then there are the KPIs, what does that stand for again? “Imaginary Knowledge of Performance?” Sounds legit. Or how about ROI? More like Imaginary Revenue Outcomes, because let's be honest, sometimes those projected returns feel about as real as unicorns, flying pigs, or good cup of coffee in the break room.

But here’s the real question: are you still winging it months later?
Because surviving as a GM isn't the same as thriving. A common pitfall for new hotel leaders is struggling with delegation, holding too tightly to tasks rather than trusting your team. Sound familiar? Great hotel management isn't about constant reaction; it’s about thoughtful planning, clear communication, and intentional leadership.

Winging it may keep your head above water temporarily, but it won't build lasting trust or respect from your team. And let's face it, they deserve better than someone who's constantly improvising.

Pick just one leadership skill to strengthen today. Find a mentor, grab a book, or watch how someone you admire handles tough situations. Trust me, your team is watching, and they'll thank you for it.
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